828-438-5245 | This email address is being protected from spambots. You need JavaScript enabled to view it.

The Business Office offers several options for City customers to better manage their utility accounts including automatic bank drafts, budget billing, online account information and payments.


Automatic Bank Drafts

Want to avoid writing a check and driving to City Hall to pay a bill? Start an automatic bank draft. Just download and complete the form below and bring the form and a void check to City Hall, or mail both to the City of Morganton, Attn: Business Office, PO Box 3448, Morganton NC 28680-3448.


Budget Billing Program

To help prevent unexpectedly high utility bills during winter and summer months, the City of Morganton offers the "Budget Billing" program for residential electric utility customers. Budget Billing allows customers to make fixed monthly payments.

When customers enroll in Budget Billing, staff reviews the customer's utility history for the past year, calculates the monthly average and sets that amount as the customer's fixed monthly payment. This amount is based on previous usage and is not negotiable.

Customers can enroll in Budget Billing from June through August. To get the most benefit from the program, customers should enroll in June.

The Budget Billing cycle runs from July 1 through June 30. In June, customers will receive a credit if they used less utilities than expected, or they will have to make a payment if they used more utilities than estimated.

To qualify for Budget Billing, customers must

  • have been a residential electric customer with the City of Morganton for at least one year
  • have always paid bills on time for 12 months
  • have never written a bad check to the City of Morganton within the past 12 months

Customers currently enrolled in Budget Billing will receive a letter before the start of the new yearly cycle telling them their new budget bill amount. Current Budget Billing customers must sign and return that letter to stay enrolled in Budget Billing.

A customer may opt out of Budget Billing at any time during the Budget Billing cycle, but they must immediately pay any balance owed.

For more information on Budget Billing, call (828) 438-5244, or visit the Utility Payment Desk in City Hall.

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Project WARM

Project WARM - Weather Assistance Resources for Morganton - is a partnership between the City of Morganton and Burke United Christian Ministries to provide financial assistance for local residents to help pay utility bills. The City started the project in 1987.

City utility customers who want to help can add a minimum $1.00 donation to their utility bill, which the City Finance Dept. sends to Burke United Christian Ministries once a month.

Project Warm is completely voluntary and customers can choose to opt out of making the donation any month.

To sign up, fill out the application and mail it in with your utility payment or bring it to the Business Office Counter in City Hall. For more information, call 438-5245.

Once a customer signs up, they will see the donation on their monthly utility bill "PROJECT WARM CONTRIBUTION."

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City Contact


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Staff Directory

305 E. Union St. Ste A100
Morganton, NC 28655 i Google Maps 16x16

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